My admission ticket says 10:00am. Will I be let in if I arrive later in the day?
As of July 2014, all Museum admission tickets say 10:00am, simply because that is when the Museum opens. However, tickets are good for the entire day, so you can arrive at any time on your designated visit date.
Do I need to get tickets in advance or can I just show up?
Walk-in tickets are always available, so it is perfectly okay to just show up.
How much time should I set aside for my visit to the Museum?
We recommend that you plan for no fewer than 2 hours. However, how much time you can spend here is ultimately dependent on what type of museum "user" you are. While those who tire easily will find that they can certainly see the entire Museum and get a good sense of the Core Exhibition in a few hours, many visitors spend an entire day here. With content-rich galleries containing more than 30 original films and many state-of-the-art interactive displays, there is plenty to keep a heavy user occupied.
Is the Museum wheelchair-accessible? Do you have wheelchairs or scooters available?
The main entrance on Market Street and all public areas within the Museum are wheelchair-accessible, and all floors are reachable by elevator. A number of standard (manual-push) wheelchairs are available at the Admissions Desk free-of-charge on a first-come, first-served basis; we do not reserve these in advance, as immediate (in-house) need always takes precedence. A form of ID is required in exchange. We do not have scooters available.
Are strollers allowed in the galleries?
Strollers are generally allowed in the galleries, with occasional exceptions on heavy-family-traffic days, including on December 25th when we hold the annual Being __ at Christmas program. For those days when strollers are discouraged within the exhibition spaces, we provide areas to park your strollers.
Do you have special rates for groups? How can groups arrange a visit?
Discounted admission rates are available for groups of 15 or more people who reserve in advance through Group Services. For information on group visits, please click here.
Do you offer guided tours?
Information on public (free) tours is available near the top of this webpage. These tours are open to individuals and small parties only. Any groups interested in taking a guided tour must book a private tour, in advance, through Group Services. Individuals and small parties also have the option to book a private tour through Group Services. Private tours must be booked in advance and cannot be arranged on the day of visit. Various types of tour (60-90 minutes) are available.
Are you open on Saturdays? What about for other Jewish holidays?
Yes, the Museum is open from 10:00-5:30 on Saturdays, and operates normally that day – tickets may be purchased on-site, and the Café and Store are both open. Information on Jewish holidays for which we are closed can be found here.
Are you open on Christmas Day? For which holidays are you closed?
The Museum is open on Christmas Day for regular hours of operation; however, we do close early (at 3:00PM) on Christmas Eve. For other holiday closings, or special holiday openings, please click here.
Is there somewhere to eat in the Museum? Is it kosher?
We have a small dairy/vegetarian café, Pomegranates, which is open Tuesdays through Sundays from 10:30-5:00. The café is not kosher (so it is open on Shabbat and other Jewish holidays when the Museum is open), but pre-packaged kosher selections are available.
Can I bring my own food to eat at the Museum?
No outside food may be consumed on the premises, unless you have made special arrangements with Museum staff in advance of your visit. You will be asked to check any food or beverages (other than water bottles) in the coatroom, or stow them securely inside your bag, before exploring the galleries. Exceptions are always made for medical necessity.
Do you have a gift shop?
Yes. The Museum Store offers a wide variety of contemporary and traditional Judaica, gifts, jewelry, and Museum merchandise, as well as Ketubah/bridal and Bar/Bat Mitzvah registries. It is open Tuesdays through Sundays from 10:00 to 5:30.
Can I visit the Store or Café without paying admission?
Of course. You may request a free pass from the Admissions Desk upon entry that will grant you first-floor access only (this includes a chance to see our Only in America gallery, as well as the Museum Store and the Café). Please note that this pass will not grant you access to the main exhibition galleries; you must purchase admission to see the remainder of the Museum.
How do I get there, and where can I park?
Directions to the Museum, public transportation options, and information on car-parking can be found here.
If we charter a bus to get there, is there somewhere to drop-off/park?
Yes. Please find bus information here.
Whom should I talk to about making a donation to the Museum?
Please contact Cobi Weissbach, the Museum’s Director of Development, at 215.923.3811 x 131 or at email@example.com.
How do I become a Member of the Museum? What are the benefits of Membership?
For information on Membership, please click here.
How do I make a gift in honor of someone?
Please click here and select "Tribute Gift" in the "Ways to Support" column on the right side of the page.
Where can I drop off an object that I might want to donate? Can I leave an object at the Admissions Desk for you?
The Museum cannot accept drop-offs; we accept no responsibility for any object mailed to or left at the Museum without prior consultation and approval. Walk-in appointments with the Collections Committee are also not available. Please submit any inquiry regarding your object in writing, to the attention of the Curatorial Department.
Can the Museum appraise my object?
The staff of the National Museum of American Jewish History does not conduct appraisals for the public.
Can the Museum conserve my object?
The staff of the National Museum of American Jewish History does not perform conservation work for the public. Visit the American Institute for Conservation of Historic and Artistic Works at www.conservation-us.org to find a conservator.
How can I become a volunteer at the Museum?
For information about volunteering at the Museum, please click here.
How can I become an educational docent at the Museum?
New docents are only accepted when there is a new training class; there are currently no plans in progress for a new class. If you would like to join a mailing list to receive an announcement of the next class, please send your name and email stating your interest to firstname.lastname@example.org.
How can I apply for an internship with the Museum?
If you are a college or graduate student interested in internship opportunities, please click here.
How do I apply for a job at the Museum?
The Museum does not have an internal Human Resources Department. Any available openings, and information on how to apply to them, can be found here.
Can I hold a private event at the Museum?
Absolutely! For information about facility rentals, please click here.
How can I learn more about what's happening at the Museum?
You can view our Public Programs calendar to find out about Museum programs and special events, or visit our Press Room for other news. You can also subscribe to our E-Newsletter, and have Museum news delivered monthly.